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Local Impact Human Centered Design Coordinator

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Activation Date: 03 Jun, 2021   Announced Date: 03 Jun, 2021   Expire Date: 17 Jun, 2021

Job Location: Kabul
Nationality: National/International (any)
Category: Program
Employment Type: Full Time
Salary: NTA Grade C
Vacancy Number: NR/KBL/06/21/036
No. Of Jobs: 1
City: Kabul
Organization: Aga Khan Foundation
Years of Experience: 2-3 Years
Contract Duration: One year
Gender: Male/Female
Education: Bachelor Degree
Close date: 17 Jun, 2021

About Aga Khan Foundation:

The Aga Khan Foundation, Afghanistan (AKF (Afg)) is an agency of the Aga Khan Development Network (AKDN), a group of international, private, non-denominational development agencies working to improve living conditions and opportunities for people in some of the poorest parts of the developing world. The Network’s organizations have individual mandates that range from the fields of health and education to architecture, rural development and promotion of private-sector enterprise and institutions that seek to empower communities and individuals, usually in disadvantaged circumstances, to improve living conditions and opportunities.  

The Aga Khan Foundation (AKF) is a non-denominational international development agency established in 1967 by His Highness the Aga Khan. Its mission is to develop and promote creative solutions to problems that impede social development, primarily in Asia and East Africa. Created as a private, non-profit foundation under Swiss law, it has branches and independent affiliates in 19 countries.

AKF seeks to provide sustainable solutions to long-term problems of poverty, hunger, illiteracy, and ill health. In Afghanistan, AKF works with rural communities in mountainous, remote or resource poor areas to improve quality of life in the areas of natural resource management, market development, governance, education, and health.

At present, it is seeking exceptional individuals to fill the Local Impact Human Centered Design Coordinator at its Kabul Office.

Job Description:


Aga Khan Foundation – Afghanistan (AKF – Afg) is seeking to hire a Human Centered Design Coordinator in Afghanistan for the AKF and USAID jointly-funded Local Impact Leader with Associate (LWA) award. With an eye toward conflict prevention and resolution, Local Impact will target marginalized and vulnerable communities to: (1) Catalyze inclusive economic growth and ensure basic livelihoods; (2) Enhance infrastructure and access to basic services with a focus on clean energy; (3) Enhance the capacity of citizens and local institutions; and (4) Promote pluralism and social cohesion.

The HCD Coordinator will support design team members and co-creators in the country office focused on turning human insights into tangible products, services, and experiences and will support those designs towards funding and implementation. You will also build the capacity of local teams in leading and facilitating design processes. As part of an interdisciplinary team, you’ll tackle complex, human-centered and socially impactful challenges alongside other development practitioners from different backgrounds. You will work closely with the Local Impact Coordinator and the Global Lead for Innovation, as required. This position will involve frequent travels, especially inside country. 


Human Centered Design and Project Management

  • Project Scoping. Identify opportunities and write design proposals in close collaboration with local teams and Local Impact focal points based on AKDN and USAID priorities.
  • Design Planning. Support country and agency offices in planning design processes, methods, and tools to use. Create learning plans, identify the right questions to ask, and collaborate with other designers to find creative ways to answer them.
  • Design Facilitation and Consulting. Support the projects and teams in conducting design processes and workshops. Prepare and facilitate workshops to move the design work forward.
  • Design Research. Employ a variety of traditional and non-traditional research methods, including creating research plans, conducting interviews and focus groups, shadowing participants, participatory observations, expert interviews, and even putting yourself in the shoes of the people you’re designing for.
  • Synthesis. Bring together learnings from design processes by leading the discussion of data collected in the field (a process we call ‘synthesis’). This will include debriefing and discussing user feedback with your teams—collaborating to turn research into potential directions for design.
  • Prototype. Build prototypes and test solutions with target audiences to collect feedback and iterate on solutions.
  • Capacity Development. Conduct workshops and learning experiences to build design capacity of local teams and stakeholders.
  • Document. Creating design playbooks, resources, and other assets.
  • Present. Clearly communicate complex concepts to a variety of audiences to include, but not limited to, internal AKDN stakeholders, USAID staff, and more.
  • Strategy. Create an overall strategy, framework, and plan for working with these design projects.
  • Identify Opportunities. Review proposals submitted by local teams regarding design challenges based on internal priorities and USAID mission.
  • Build Resources. This may include customizing tools and building other materials that teams can use for their own projects.
  • Writing. Contribute to other project documents such as reports, case studies, and presentations. 
  • Relationships. Engage with key project partners and donors to ensure they are bought-in and contributing to the project.
  • Other duties as assigned.


  • Leadership. A natural collaborator and a proven leader, you are at ease with multidisciplinary teams and can set strategic direction for development interventions.
  • Designer at Heart. You believe that great design creates impact, both in its ability to deliver needed solutions and delight through unexpected details.
  • Solutions-Oriented. Solution-focused and medium-agnostic, you are willing to step out of your core skill set or discipline to find the correct solution to a challenge.
  • Systems Thinking. You are a systems thinker who can logically visualize complex systems.
  • Translator. You are skilled at turning human insights into concrete design concepts.
  • Interdisciplinary. You are knowledgeable about how to support other disciplines in their work and champion their success.
  • Visual. You are able to articulate the value of human-centered design through verbal and visual presentation.
  • Experimenter. You are comfortable with trial and error and have experience prototyping and experimenting at different levels of fidelity.
  • Curiosity. You have insatiable curiosity and a passion for experimentation.
  • Flexibility. From informal settlements in a rural village to the national Ministry of Health, you’re able to thrive in diverse work cultures. You are adept at switching seamlessly between self-directed independent work and highly collaborative teamwork.
  • Passion. You’re excited about rooting great design in human needs, motivations, and behaviors.
  • Inspire. You contribute fully to Accelerate Impact’s innovation culture.
  • To carry out the responsibilities of the role in a way which reflects AKF’s commitment to protecting children in accordance with the Child Safeguarding Policy.

Job Requirements:


  • 2 – 3 years of relevant experience working with government or NGO / INGO sectors associated to HCD programs.
  • Bachelors or higher with relevant studies (Degree in Human Centered Design, Design Thinking, International Development, Sociology, Design or other related field).
  • Design. A background in one or more traditional design disciplines (graphic, product, interaction, visual communications, or service design preferred), with 2-3 years of work experience, ideally with some innovation consulting experience.
  • English. Spoken and written fluency in English is essential.  


  • Human-Centered Design (HCD). Fluency in the HCD process, from qualitative research and synthesis to ideation, prototyping, and implementation.
  • Design Across Scales. Experience in designing product, experience, service.
  • Managing. Experience in managing and leading interdisciplinary teams.
  • Training. Experience training and building capacity of non-designers.
  • Prototyping. Experience creating quick and dirty prototypes as well as more refined deliverables. You have experience prototyping in various resolutions to create experiences that lead users to provide valuable feedback about your solutions.
  • Emotional Intelligence (EQ). Cultural sensitivity, and an ability to connect easily with new people.
  • Planning. You have demonstrated experience planning and leading research activities, such as interviews, group sessions, and observations.
  • Perspective. You add a unique perspective to your research and to our teams, such as writing and storytelling, strategic thinking, or service design.

Submission Guideline:

Interested applicants should submit their application along with the cover letter to [email protected] no later than 17 June 2021.

Important Notes:

  • Please quote the Vacancy Number as the Subject of the e-mail when applying
  • No supporting documents (e.g. diplomas, recommendation letters, identification card(s) etc.) are required at this stage.
  • Only short-listed candidates will be contacted for further assessment.
  • Salary scale – Grade C based on NTA salary scales.
  • Candidates who had applied for this position previously may not require re-applying.

Female candidates are encouraged to apply. Aga Khan Foundation Afghanistan recruitment and selection procedures reflect our commitment to equal opportunity and safeguarding of children, beneficiaries, partners, community members and employees in accordance with AKF(Afg)’s safeguarding policy.

Your details and information shared on this advertisement shall remain confidential.

Submission Email:

[email protected]

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