Home » Community Complaint/Feedback Collector (Daily worker)

Community Complaint/Feedback Collector (Daily worker)

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Date Posted: Jan 11, 2022
Reference: WVA1310
Closing Date: Jan 13, 2022
Work Type: Full Time
Number of Vacancies: 10
Gender: Any
Functional Area: Information Technology,Monitoring and Evaluation
Nationality: Afghan
Salary Range: As per company salary scale
Years of Experience: 1 Year
Contract Duration: Not specified
Possibility of Contract Extension: Maybe
Contract Type: Project Based
Probation Period: Unspecified
Required Languages: Dari,Pashto

About World Vision International : Founded:   World Vision Afghanistan (WVA) has been working in Badghis, Herat and Ghor provinces for more than 15 years addressing health, education and livelihood and protection issues to improve the well-being of girls and boys. The relationship with the Afghanistan government at the national, provincial, district and village levels is very strong, as is the relationship with the communities in which WVA works. Together with the government and the communities in the target areas, WVA has been working to achieve its national strategy for improving the survival and wellbeing of Afghan girls and boys through building the foundation for a better future for them, their families, and their communities.There are five strategic sectors that World Vision Afghanistan is focusing upon in order to achieve this: Maternal and Child Health and Nutrition, Education, Child Protection, WASH and Livelihoods.World Vision Afghanistan is committed to safeguarding children, young people and adults, and expects all employees, volunteers, and all its affiliates to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. WV takes diligent measures to screen out all people who might seek to use WV to harm children or adult beneficiaries, or whose past actions indicate an unacceptable risk of such harm. Therefore, our recruitment policy and procedures include extensive identification checks and an appropriate criminal record/police background check and disclosure of criminal records prior to employment or engagement with WV in order to ensure safeguarding to the fullest extent.

Job Summary:

The primary role of this position is to collect complaints/feedbacks from WVA targeted communities in Targeted Province S/he will collect complaint and feedback from project beneficiaries on daily basis and payment will be based on the timesheet.

Note: These positions are subject to donor’s approval

Duties & Responsibilities:

Community engagement & Coordination      

Conduct information provision sessions for the Targeted project beneficiaries on WVA accountability mechanism system.

Provide required information about the implementing project to the beneficiaries

Record and register the complaints/feedbacks that will be reported by the beneficiaries, in case if there is any urgent complaint feedback, the community complaint/feedback collector should notify CRM/Accountability Team as soon as possible.

At the end of each day, he should provide a summary report to the line supervisor.

Once the distribution is finished the community complaint/feedback collectors should compile the complaint/feedbacks and report to the line supervisor.

Respect WV’s child protection protocols and stick to the survey questions.

Conduct FGDs with the targeted communities to evaluate the community satisfaction and collect information about the quality of services are delivered and provide feedback


Job Requirement:

Required Professional Experience

  • Understanding of basic accountability and complaints record mechanism (essential)
  • Experience working with the urban communities,
  • At least 1 year of Experience working as Community Mobilizer

.Required Education, training, license, registration, and certification:

  • High school (essential)
  • University degree (preferred)

. Preferred Knowledge and Qualifications:

  • should be familiar with data collection
  • Kobo system knowledge

Travel and/or Work Environment Requirement:

The position travels to target project site.

Language Requirements:

  • Dari & Pashtu


Job Location:

Afghanistan, Herat

Submission Guideline:

The application closing date is 13-Jan-2022. Please submit your resume and one-page cover letter outlining how you meet the job requirements by email to  [email protected]

Please write on the subject of your Email the Vacancy Number (WVA1310) also avoid sending an attachment of big size (above 1024 KB) if you want your application/CV to be considered.

  • Only shortlisted candidates will be invited for a written test and interview.
  • Local candidates are highly encouraged to apply. 
  •   را در عنوان ایمیل خود ذکر کنید (WVA1310) لطفا کد اعلان کاری

Applications with insufficient, incomplete and inconsistent information to make a determination will not be considered.

Mobile:+93 747962055

“For those who may distribute our announcement in other social media (Facebook, Telegram, WhatsApp etc….), this is kindly asked to please copy the vacancy link from ACBAR job site and share it with your posts”. No translation to local language or edit of the vacancy is permitted.”


لطفا سی وی خویش را بیشتر از یک بار ارسال ننمایید ارسال مکررسی وی تان به بست فوق باعث پرشدن صندق دریافت سی وی ها خواهد شد و ما قادر نخواهیم بود تا سی وی تانرا دانلودکنیم


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